Please read these terms carefully before accessing or using Social Lens Pro. They govern your access and use of our platform and services.
Effective Date: July 30, 2026
Welcome to Social Lens Pro. These Terms of Use govern your access to and use of the Social Lens Pro website, dashboards, reports, applications, integrations, APIs, analytics tools and related services collectively referred to as the "Services." The Services are operated by Rich Media Inc., referred to in these Terms as "Social Lens Pro," "Rich Media Inc.," "we," "our," or "us."
By accessing the website, creating an account, signing an order form, purchasing a subscription or using any part of the Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use the Services.
Social Lens Pro is an integrated marketing-intelligence and reporting platform that may provide:
The exact features available to you depend on your subscription, order form, platform permissions, connected accounts, third-party data availability and technical configuration.
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.
If you use the Services on behalf of a company, agency, institution or other organisation, you confirm that:
The Services are primarily intended for business and professional use.
Some Services require an account. You agree to:
You may not share login credentials outside your authorised organisation unless your subscription expressly permits it. We may require identity, company or payment verification before activating or continuing an account.
Your subscription may specify the number of users, brands, profiles, dashboards, campaigns, competitors, data sources or markets that may be monitored. You may not exceed these limits without our written approval.
You are responsible for ensuring that all authorised users comply with these Terms. You must promptly remove access for employees, contractors or representatives who no longer require the Services.
Paid Services may be purchased through an online subscription, a proposal, a quotation, an order form, a service agreement, a statement of work, or a customised commercial agreement.
The applicable order document may specify subscription periods, features and usage limits, number of users or brands, data sources and integrations, implementation fees, subscription fees, payment schedule, taxes, renewal terms, and support arrangements. Where an order form conflicts with these Terms, the order form will control for that specific commercial arrangement.
Unless otherwise stated:
Your subscription may renew automatically if this is stated in your order form or subscription confirmation. You may cancel renewal by providing notice within the period specified in your order form.
Cancellation normally takes effect at the end of the current paid subscription period. It does not automatically entitle you to a refund for unused time. We may revise subscription fees for a future renewal period by providing reasonable advance notice.
The Services may connect with or obtain information from third-party platforms, including social networks, advertising platforms, website-analytics systems, e-commerce systems and other technology providers. These may include platforms such as Meta, Facebook, Instagram, Threads, Google Ads, YouTube, TikTok, LinkedIn, Google Analytics, Search Console, and other authorised advertising, analytics or publishing services.
Your use of those third-party services remains subject to their respective terms, policies, permissions and technical limitations. Social Lens Pro does not control third-party platforms and is not responsible for API changes, platform outages, data-access restrictions, permission changes, delayed or incomplete data, discontinued metrics, account suspensions imposed by third parties, or changes to platform definitions or calculation methods.
A third-party platform may modify or withdraw access at any time. As a result, certain dashboard features, metrics or historical data may change or become unavailable.
You may connect accounts only when you have lawful authority to access and use them. By connecting an account, you authorise Social Lens Pro to retrieve, process, organise, store and display the permitted data for the purpose of delivering the Services.
You represent that:
You are responsible for reviewing and maintaining the permissions granted through third-party platforms.
"Customer Data" means information, files, content, credentials, campaign data, reports, account data and other materials submitted, uploaded or connected by you. You retain ownership of your Customer Data.
You grant Social Lens Pro a limited, non-exclusive, worldwide licence to host, copy, process, analyse, transmit and display Customer Data only as reasonably required to:
You are responsible for the legality, accuracy, quality and integrity of Customer Data.
Social Lens Pro may collect, display or analyse publicly available information relating to brands, competitors, public pages, creators, publishers or social profiles. Competitor information may be obtained through publicly visible profile information, authorised APIs, third-party data providers, periodic data snapshots, and lawful public sources.
Competitor metrics may be incomplete, delayed, estimated or affected by platform restrictions. Combined follower totals represent the sum of followers or subscribers across tracked platforms; they do not represent a deduplicated or unique audience because one person may follow the same brand on multiple platforms. Historical competitor data may only be available from the date tracking begins unless reliable historical information is supplied by an authorised source.
We aim to provide reliable reporting, but analytics may depend on platform definitions, attribution models, tracking configuration, cookie and consent settings, data-import schedules, currency conversion, time-zone selection, account permissions, third-party APIs, and estimated or modelled data.
Figures shown in dashboards may differ from figures displayed directly by a third-party platform. You should independently verify important figures before making financial, legal, investment or business decisions. The Services do not constitute financial, legal, accounting, tax or investment advice.
You must not use the Services to:
We may investigate suspected misuse and suspend or terminate access where reasonably necessary.
The Services and all related software, designs, dashboards, templates, reports, visualisations, workflows, documentation, logos, trademarks and platform technology are owned by or licensed to Rich Media Inc.
Except for the limited right to use the Services under your subscription, no intellectual-property rights are transferred to you. You may use reports generated through your authorised account for your internal business purposes and for client reporting where your subscription permits it. You may not reproduce, sell, license, publish or distribute substantial parts of the platform, its templates or proprietary technology without written permission.
If you provide suggestions, recommendations or feedback, you grant us a worldwide, perpetual, royalty-free right to use that feedback to improve and develop the Services. This does not give us ownership of your confidential business information or Customer Data.
Each party may receive confidential information from the other. Confidential information includes non-public commercial, technical, financial, security, customer and product information. Each party agrees to:
Confidentiality obligations do not apply to information that is publicly available without breach, was lawfully known before disclosure, is received lawfully from another source, is independently developed, or must be disclosed under law or court order.
Our collection and use of personal information are described in the Social Lens Pro Privacy Policy. By using the Services, you acknowledge that data may be processed through servers, providers or systems located in different countries, subject to applicable safeguards and contractual arrangements.
Where Social Lens Pro processes personal data on your behalf as a service provider or processor, the parties may enter into a separate Data Processing Agreement. You are responsible for providing required privacy notices, obtaining valid consent where required, configuring lawful tracking and cookies, responding to individuals' rights requests relating to your data, and ensuring that your instructions comply with applicable law.
We use reasonable administrative, organisational and technical measures designed to protect the Services and Customer Data. However, no online system, transmission method or storage environment can be guaranteed to be completely secure.
You are responsible for protecting passwords and access tokens, using appropriate account permissions, maintaining secure devices and networks, promptly reporting suspected security incidents, and keeping local exports and downloaded reports secure.
We may create aggregated or de-identified information that does not reasonably identify you, your users or your organisation. We may use this information for service improvement, performance benchmarking, product development, research, statistical analysis, security monitoring, and industry insights. We will not publicly identify your confidential business data without permission.
We aim to provide reliable access but do not guarantee uninterrupted or error-free availability. The Services may be unavailable because of planned maintenance, emergency maintenance, hosting or network outages, third-party platform failures, security incidents, or events beyond our reasonable control.
We may modify, replace or discontinue features where required by technology, platform rules, security or business needs. We will try to provide reasonable notice of material changes where practicable.
Some features may be identified as beta, preview, pilot, experimental or early access. Such features may contain errors, change without notice, be withdrawn, produce incomplete results, or have limited support. You use beta features at your own risk.
We may suspend access if fees remain unpaid, your use creates a security risk, you breach these Terms, your use may expose us or another party to liability, a third-party platform requires suspension, continued access may be unlawful, or your activity materially affects other users or the Services. Where reasonably possible, we will notify you and provide an opportunity to correct the issue.
You may stop using the Services at any time, subject to your subscription and payment obligations. We may terminate your access if you materially breach these Terms and fail to correct the breach within a reasonable period, or immediately where the breach involves fraud, unlawful conduct, security threats or unauthorised access.
Upon termination, your right to use the Services ends, outstanding fees remain payable, access to dashboards and reports may be disabled, Customer Data may be deleted according to our retention practices, and provisions intended to survive termination will continue. You should export required reports before the subscription expires.
To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available." We do not guarantee that the Services will always be available, all data will be complete or error-free, third-party integrations will continue, reports will meet every business requirement, analytics will produce a particular commercial result, competitor data will be fully accurate or current, or all platform metrics will remain available.
We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted operation to the extent permitted by law.
To the maximum extent permitted by law, Social Lens Pro and Rich Media Inc. will not be liable for indirect or consequential loss, loss of profit or revenue, loss of business opportunity, loss of goodwill, loss or corruption of data, advertising-platform decisions, third-party platform interruptions, decisions made using dashboard information, or unauthorised access caused by customer negligence.
Our total aggregate liability arising out of or relating to the Services will not exceed the fees paid by you for the affected Services during the twelve months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.
You agree to defend, indemnify and hold harmless Rich Media Inc., Social Lens Pro and their officers, employees, contractors and representatives from claims, liabilities, losses and reasonable expenses arising from your unlawful use of the Services, your breach of these Terms, Customer Data supplied by you, your infringement of third-party rights, your lack of authority to connect an account, your violation of privacy, platform or advertising requirements, or actions of your authorised users.
If you believe content available through the Services infringes your copyright, send a written notice containing identification of the copyrighted work, identification of the allegedly infringing material, your contact information, a statement that you have a good-faith belief that the use is unauthorised, a statement that the information provided is accurate, and your physical or electronic signature.
Notices may be sent to:
Email: info@sociallenspro.com
Subject: Copyright Infringement Notice
USA Address:
Rich Media Inc.
31 Covert Ave
Floral Park, NY 11001
USA
Incomplete or misleading notices may not be processed.
The website may include links to third-party websites or services. These links are provided for convenience. We do not control or endorse third-party content and are not responsible for their availability, security, privacy or business practices.
Neither party may use the other party's name, logo or trademarks in public advertising without permission, except where an order form expressly authorises portfolio, case-study or client-list usage. Any permitted use must comply with the applicable brand guidelines.
We may update these Terms to reflect changes in the Services, applicable law, platform requirements, security practices, or commercial operations. The updated version will be posted on the website with a revised effective date.
Material changes may also be communicated through email, dashboard notification or account notice. Continued use after the effective date of an updated version constitutes acceptance of the revised Terms.
The governing law and dispute forum specified in your order form or service agreement will apply. Where no governing-law clause appears in an order form, the following default may apply:
Before beginning formal proceedings, each party agrees to make a reasonable effort to resolve the dispute through good-faith negotiation.
Neither party will be liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, war or civil unrest, government action, internet or telecommunications failure, cyberattacks, power outages, labour disputes, third-party platform outages, or public-health emergencies. Payment obligations already due are not excused by this section.
You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets or transfer of the Services.
If a provision of these Terms is found unenforceable, it will be limited or modified to the minimum extent necessary, and the remaining provisions will continue in effect.
A failure to enforce any provision does not waive the right to enforce it later. A waiver is effective only when provided in writing by an authorised representative.
These Terms, the Privacy Policy, applicable order forms and any signed service agreements constitute the entire agreement relating to the Services. They replace prior discussions or communications concerning the same subject matter.
Social Lens Pro / Rich Media Inc.
Emails: atif.hameed@richmedia-inc.com | info@sociallenspro.com
Pakistan Office:
92 N Model Town
Lahore, Pakistan
USA Office:
31 Covert Ave
Floral Park, NY 11001
USA